Tag: Successful Business

What does it mean to be “Investor Ready”?

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Having a great new idea is not all you need to be Investor Ready. You need a lot more than that, and you need them in the right times and quantities. Let’s explore what it means to be Investor Ready.

It does start off with a good idea, but you also need Proof Of Concept. That just means that you need some kind of proof that lots of other people (Customers or at least potential customers) agree with you. The way you convince an Investor that you have a great idea is to point to real sales or to comprehensive Market Research that establishes that there is a market for what you’re talking about.

We’ve covered Market Research in this blog already, so we won’t spend a lot of time on it now. It doesn’t have to be expensive to be comprehensive, all it needs is some knowledge and a little effort.

The next thing you need is a Marketing Plan. How are you going to sell your product or service? The investor needs to know this because this is where they get the return for lending you the money to get started. If you can’t sell your idea then they can’t get a return either!

You also might need a Production Plan if you are offering a product. How can you make sure you have enough to sell? If you offer a service – how can you guarantee that you will be able to deliver when and where required?

You will need to demonstrate that you can or at least will control your finances. What income will the business have over what time frame, and what expenses will it incur? Does the income arrive in time to cover the expenses?

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Do you need any assistance? Can you demonstrate that you have or that you can build the right team? Having the right people in place is vital to building a long term, solid, successful business.

You can download a Business Plan that will provide sections that will allow you to document all this and more. How you will handle competitors, your strengths, your weaknesses and how you will address them. What no Business Plan Template gives you is the next two items.

The first thing you need to make sure you have enough of is the excitement you feel about your idea. If you can’t make the potential investor excited about your idea then they never feel that they want to give you the requested funding.

The second thing you need is to demonstrate certainty. What you want is that they believe, with certainty, that your business is a sure-fired way to make money. That gives them the confidence to follow up the excitement with the actual money!

That doesn’t mean that your business plan should be a sales pitch from go to whoa, and in fact if it is too much of an overt sales pitch it can turn people off as much as anything. It just needs to convey the real feelings that you have, the real confidence that you have, to introduce them to the people you know, and for them to understand the idea as well as you do.

Until someone invents a real Vulcan Mind Meld from Star Trek the best we have for conveying your idea is a good Business Plan! Put one of those together and you’re on the way to being Investor Ready.

Do you have experience finding funding for a start up business and would you like to share your knowledge? Send us some comments by using the login tag at the top left of this window.

Education and Training Entrepreneurship Planning

What Does Abundance Look Like?

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Many people these days are talking about ‘abundance’ versus ‘lack’.  What does ‘abundance’ mean for a business?

There isn’t space here to go into a complete treatise, so this article is limited to the major topics, though the principles hold true for any level of detail.

apple treeFirst let’s quickly explore what it means for the world at large.  The example most often used is the apple tree – the tree does not charge for its fruit, it gives apples away to anyone or anything that wants them. The ripe fruit are obvious to any passer-by and when ripe they are easy to take, and all that is asked in return is that the seeds from the fruit are deposited in a suitable place that might grow another apple tree. The tree has ‘abundant’ fruit, more than anyone could consume in a single day, or even (if the trees in my backyard when I was a child are any guide) a sizable group could eat in a single day.

How does that help a business owner or manager? There are a number of ‘lessons’ there.

The first is that the unique offering of the tree is immediately recognisable.  That equates to the UVP of the business being obvious. A single glance and the UVP leaps out at the potential customer. Does your business name and tagline tell your target market what you do?

The second lesson is that the tree delivers massive value. Take as many apples as you wish, and come back tomorrow and do the same. All the recipient knows is that they are about to enjoy some fresh, ripe, juicy apples. Do you deliver value to your customers, and are they aware that they are receiving it?

The cost to produce the apples is small, and the perceived value to the consumer is high.  The tree takes dirt, water and air that lies at hand and creates tasty apples. Another lesson for a successful business is to produce high perceived value for small actual cost.

The payment for the apple is only to perhaps leave the seeds inside the apple in a place that will grow another apple tree. A very small payment for the substantial benefit of a sweet meal. Do your customers value your product higher than their cost?

Not everyone will agree with these comparisons, and some will simply argue that your price should be as high as the market will stand. If you believe that that will develop a long term relationship with your customer then I guess you are welcome to do that.

This article is a continuation of the theme developed in the “Know, Like, Trust” article of a few weeks ago. A strong, long term business is built by developing strong relationships with your customers, not by financially abusing them with high prices and low value.

Do you agree or disagree? Leave your comments and see what everyone else thinks.

Customer Care Education and Training Implementation Marketing Networking Online Business Planning Profit Your Team

What’s another word for ‘metrics’?

Most people’s eyes glaze over at the mere mention of ‘measuring your business’, but if you want a successful business you need to master the art. The good news is it is easier than most people think.

In fact most people have completely the wrong idea about metrics – what you measure in your business. They think it is about endless paperwork, filling out forms and data sheets about the work that has just been completed, is planned or even that might be scheduled sometime in the near future.

In truth a good metric is one that is a ‘by product’ of doing the task itself. Let me explain that – let’s say a salesperson makes a sale. They include their name or sales id on the invoice that is printed and handed to the purchaser. Now we can simply look at all invoices to see who sold what, to whom and when. We don’t need a separate sales tracking or sales performance system. We don’t need the sales person to fill out any forms, or record their activity in any way.

Not all metrics can be developed in this way, and some will require some ‘data entry’ or some filling in of forms, but this can and should be kept to a minimum.

A possible example of this kind of metric is tracking the phone calls a telemarketer makes. Just recording the calls made from their phone would not be 100% correct since some of the calls might be for other purposes, or follow up calls to existing clients and not prospecting calls. It may even be that someone else used their phone for whatever reason. If they record the result of the call against a client or prospect record then they are providing you with the information you need to track their performance. A more automated way is to have your system dial the number for them. That automatically records a call against the specific client or prospect without additional effort of any kind. You have replaced a manual dial with an automated dial, and the amount of work by the telemarketer remains the same even though you now have additional metrics.

What current information do you have that would allow you to establish the activities of your staff? What small changes might you make in order to capture more information?

We’ll look at some examples of what metrics you might record shortly, for now there is a more important topic. You need your team to understand ‘why’ you are recording the metrics.

In my experience most people assume that it is so they can be punished for negative or poor behaviour. Whilst that can be true, it isn’t why I think metrics should be employed. In fact I believe that metrics benefit both the business and the individual team member. Let’s explore that before continuing.

Have you ever experienced someone who is junior to you being promoted above you? Or a less qualified person being assigned a plum role, or given the choice location? What if that company had a better idea of who the top performers were? What if that firm could promote based on actual ability? Wouldn’t that benefit those that perform better than average? That’s what good metrics does; it allows everyone to know what the criteria are, and who is stepping up and doing their share and who isn’t.

This level of visibility (coupled with an open and honest system) will allow those that perform well to be rewarded, and those that don’t are identified for additional training or counselling. If things do not improve then the metrics together with records of offered education and counselling provide a solid reason for termination, removing the grey areas sometimes found in the process of terminating underperforming staff.

For maximum effectiveness, everyone must be aware of the expected standard of behaviour and the associated rewards. They must also be aware of the measures that indicate that their behaviour is not up to standard, and the associated consequences.

Once you have established this each person is in control of their own destiny. That will improve staff morale and align the company targets with individual goals. It sounds too simple, but it is true. Try it, you’ll like it!

Now let’s look at some example metrics that you might record in your business. What are the key performance indicators (KPI) for your business?

Every business owner or manager will have their own idea of what they would like to track. The important thing is to identify metrics that cover the full gamut of your business rather than just focussing on one or two areas.

For example your business accounts record the financial aspects of your business, but may not indicate much about customers, suppliers or staff morale, the level of innovation in your business or the perception that your customers have.

Finance is an important area, it does need to be tracked, and it can be in some simple ways. Some people simply track the value of the profit made each reporting period. That can hide some important details, so I suggest that two financial figures are tracked: overall income and overall outgoings. Money in and money out.

With those two simple figures you can see if your expenditure was what you expected, and also see what funds were accumulated by your company. The difference is the profit you made that period.

If any figure is outside the expected range then be prepared to drill down and investigate why. Take a look at the financial records and find out why the number you saw was outside the range. It doesn’t matter if the variation is positive or negative, you need to know why. Then you can do more of the things that have positive effects and less of those that are negative.

In a small business it would be you who tracks down the reasons, in larger businesses the task can be delegated to the responsible department head, or you may have a separate department just for investigating the variations. Either way you don’t stop until you have reconciled the figure.

Other useful metrics are those that measure the activity of your staff. Those activities will vary depending upon what kind of business you operate, so we will just use the sales process as an example.

You would most likely benefit from recording the number of prospecting calls made, either in person or via the phone, the number of appointments made and the number of subsequent sales. If you had this information you would be able to identify those who were converting a higher percentage of prospects into appointments, and a higher number of appointments into sales. Once you have this information you can investigate why they are doing better, and then develop suitable training for the other staff in that role.

You would also identify those most in need of some additional training or counselling.

Knowing the number of returning customers will help you judge the way your business is perceived. If that number is low, or is trending down over time then it is an early warning that there is a disconnect between you and your customer/client base. The number alone will not tell you what is wrong, only that there is something that needs to be investigated. At least you get the chance to investigate and correct it!

Knowing the number of new customers is also useful. It indicates that your marketing and advertising is working, or that your existing customers are spreading the word on your behalf. Asking new customers where they found out about you will provide you with additional insights.

Tracking the number of customer complaints will provide you with an indication of the interaction between your staff and customers. There may be a pattern that you can use to minimise future complaints, for example providing product training for the location that generates a lot of complaints about the suitability of the product or problems using it.

A successful business records all of the above metrics already; we are only talking about using the existing data to extract additional useful information.

Encourage your staff to be open about what they like and dislike about what is going on. That could be a simple ‘suggestions box’, with staff allowed to include their name or provide anonymous feedback as they feel inclined. Again, seeing patterns in the feedback allows you to investigate and take the appropriate corrective actions if any are needed.

There are several metrics that could be recorded about your direct competitors. Their level of advertising, or their discounting practices, or how busy they are compared to you. You might even send in a secret shopper to provide you with honest comparisons between your business and theirs. (Sending the same secret shopper into your business will often provide you with many interesting revelations!)

What other activities can you think of that make sense to track in your business?

Use some of the above and some of your own just make sure that they are all easy to track, they actually provide useful insights and that you are not tracking multiple metrics that all move up or down together. If you have a group that always move together then you don’t need to track them all – pick the easiest one and track it. When you investigate anomalies remember to look at all areas, not just the one you chose to track.

So far we have discovered how simple it can be but not why you would want to track some metrics.

Would you be happy with a 30% increase in sales compared to last year? What about a 3% increase? Or a 0.3% increase? Most companies would like to have a 30% increase, and most would settle for 3%. Anything less means that in real terms the business probably contracted! In fact anything less than the inflation rate means that your business definitely contracted.

The sad situation is that unless you measure what is going on you would never know. Some people had a 20% increase and are still worried! Some had 0.2% and are not!

Let’s end with an example of the benefits to your business of good metrics.

Imagine you operate a business with the following figures for the financial year that has just ended:

Sales $1,000,000
Cost of Sales $500,000
Expenses $350,000
Profit $150,000

Now let’s establish your goals for next year. What about a small improvement of 5% in Sales, Cost of Sales and Expenses?

I selected 5% because it is quite achievable, and would be invisible without actually tracking the figures. In the following table Sales have increased by 5%, and Cost of Sales and Expenses have both reduced by 5%.

Sales $1,000,000 $1,050,000
Cost of Sales $500,000 $475,000
Expenses $350,000 $332,500
Profit $150,000 $242,500

Take another look at the profit – it has increased by over 61%! The three 5% improvements have resulted in a 61.67% increase in profit.

Now let’s imagine that you operate a business where the reverse happened – the individual figures went from what they are in the second table to the numbers in the first table. Your profit reduced from $242,500 to $150,000. Would you be concerned? Of course you would. Would you know why? Not unless you tracked the right metrics. Would you be able to fix it next year? Not if you don’t know why it happened.

You now know that the right metrics are beneficial to the profitability of your business, are easy to track and will assist you to improve every aspect from staff morale to customer satisfaction.

You’d be crazy not to use them!

Education and Training Implementation Planning Profit What You Need To Control Your Team

Your Online Business Presence

Nearly all companies have an online presence today. It’s pretty much like having a phone number; you can’t really be in business without one!

There are several major sections of a business that owners and managers must grasp in order to succeed. A simple list would be Production, Marketing, Sales, Logistics, Customer Service, Staff Morale and the special requirements of your local area. Add to that knowledge of online retailing.

The World Wide Web can be used for many different aspects of your business, and those in charge must understand each, in the same way that they understand any other area of business. Without such knowledge, they are hostage to an elite group who can tell them anything, and they have to believe it.

We all know that the web is a great place to market your product and service. Just as the techniques and methods that work best in a bricks and mortar business have evolved over time, so are the methods and techniques that work best in the online world.

Today search engines are much more selective about the sites that are placed at the top of the list. There is a new industry based around Search Engine Optimisation, and it is a fast moving topic, requiring regular study to maintain current knowledge.

The delivery of communications and digital product via the internet is also well known, and again the methods are becoming more and more sophisticated. It is no longer enough to have an information-only site, nor is it enough to have an online store by itself. A successful business needs to build visibility before establishing credibility, and it needs credibility before it can reach profitability. That means figuring out exactly who your customers are and what message to send them, then delivering that message. Delivering the message means finding out where your target market goes, and placing the message there.

The online world is very good at doing this, many online networks gather statistics from their members, and then use those stats to position ‘random’ advertising messages on pages the member visits.

Customer service can also be enhanced by the use of online facilities, for example a section of your site might present answers to common questions that your clients have. This, coupled with an effective method of searching for the problem will enable your clients to solve their problem in minutes, quicker even than is they rang your phone help line – and they can do this 24 hours a day!

There most likely isn’t an area of business that cannot be enhanced by the effective use of online facilities. It can even be used to deliver some products and services.

What areas of your business might benefit from an online presence? How might you improve the existing online facilities? If you don’t know then like any other area of business you need to educate yourself about what’s possible, so that you can direct the evolution of your online business. Apart from Results In A Minute, who do you know that you can ask? Got the list? Ask them all.

Online Business What You Need To Control

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